在外企工作，接听电话是日常工作中必不可少的一部分。用地道、专业的英语接电话，不仅能给人留下好印象，还能让沟通更加顺畅。本期整理了接听电话你说的vs老外说的，看看差异在哪里！

1. 接起电话
👉ABC Company, Eva speaking. How can I help you?
👉Good morning/afternoon, this is Eva. How may I assist you?

2. 确认对方身份
👉May I know who’s calling, please?
👉Could you tell me your name, please?
👉Who am I speaking to, please?

3. 如果对方找其他人
👉Let me transfer you to Eva. One moment, please.
👉I’ll check if Eva is available. Please hold on.

4. 如果听不清楚对方
👉I’m sorry, I didn’t catch that. Could you repeat it, please?
👉Could you speak a little slower, please?
Would you mind spelling that for me?

5. 结束通话
👉Thank you for calling. Have a great day!
👉If you need any further assistance, feel free to call us back.
👉I’ll follow up and get back to you shortly.

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