1.打电话开场白
👉Hello, this is Eva from ABC Company.你好，我是ABC公司的Eva。
👉May I speak to Eva, please?请问我可以和Eva通话吗？
👉Could I speak to someone in the Marketing department?请问我可以找市场部的人吗？
👉I’m calling about…我打电话是关于…
2.确认信息
👉Could you please repeat that?请问您能重复一下吗？
👉Can you spell that for me, please?您能拼写一下吗？
👉Let me confirm the details: [repeat details]. Is that correct?让我确认一下细节：[重复信息]，对吗？
3.处理问题
👉I’m sorry for the inconvenience. Let me see what I can do.很抱歉给您带来不便。我看看能怎么解决。
👉We’ll get back to you as soon as possible.我们会尽快回复您。
👉Thank you for bringing this to our attention.感谢您向我们反映这个问题。
4.结束通话
👉Thank you for your time. Have a great day!谢谢您的时间，祝您有美好的一天！
👉Please feel free to reach out if you have any further questions.如果您有进一步的问题，请随时连系我。
👉Talk to you soon. Take care!很快再连系，保重！
🔥更多职场英语干货，点击主页橱窗！
