📝中英对话

顾客：您好，我的快递显示送达但我没收到，应该怎么申请调查？

店员：您可以提供快递单号，我们会开始追踪调查，通常3–5个工作日有结果。

顾客：如果确认丢件，能全额退款吗？需要提交什么材料？

店员：确认丢件可全额退款，您只需提供订单截图和个人信息即可。

顾客：那如果是商品破损了，又该怎么处理？

店员：商品破损需要提供包装和商品照片，审核通过后会安排补发或退款。

🗣️English Version

Customer: Excuse me, my package says delivered but I didn’t receive it. How can I request an investigation?

Staff: You can provide your tracking number, and we’ll start the investigation. It usually takes 3–5 working days for a result.

Customer: If it’s confirmed lost, can I get a full refund? What documents do I need to provide?

Staff: You can get a full refund if the package is confirmed lost. You only need to provide the order screenshot and your personal information.

Customer: What should I do if the item is damaged?

Staff: For damaged items, you need to provide photos of the package and the product. We will arrange a replacement or refund after approval.

📚重点词汇

package /ˈpækɪdʒ/：包裹

tracking number /ˈtrækɪŋˈnʌmbə/：快递单号

investigation /ɪnˌvestɪˈɡeɪʃn/：调查

full refund /fʊlˈriːfʌnd/：全额退款

damaged /ˈdæmɪdʒd/：破损的

replacement /rɪˈpleɪsmənt/：补发

✨常用句型

My package says delivered but I didn’t receive it.（快递显示送达但未收到）

How can I request an investigation?（如何申请调查）

It usually takes ... working days for a result.（几工作日出结果）

Can I get a full refund?（能全额退款吗）

What documents do I need to provide?（需要提供什么材料）

You need to provide photos of ...（需要提供…照片）